Frequently Asked Questions
WE TRY TO MAKE TRAVELING WITH CHILDREN AS SIMPLE AS POSSIBLE.
THAT APPLIES TO THE PROCESS OF ORDERING FROM US AS WELL.
THE FOLLOWING ARE SOME FREQUENTLY ASKED QUESTIONS THAT WE HAVE ENCOUNTERED OVER THE YEARS.
THE FOLLOWING ARE SOME FREQUENTLY ASKED QUESTIONS THAT WE HAVE ENCOUNTERED OVER THE YEARS.
What is the Delivery Fee?
Most Locations - Free delivery for orders over $150.00
No Minimum Order + $20 delivery fee for zip codes:
34201, 34202, 34203, 34205,34207, 34208, 34209, 34210, 34211, 34215, 34216, 34217, 34228, 34229, 34231, 34232, 34233, 34234, 34235, 34236, 34237, 34238, 34239, 34240, 34241, 34242, 34243, 34275, 34284, 34285, 34292
Bradenton & South Venice
Free delivery for orders over $150.00
Minimum Order of $100 + $20 delivery fee for zip codes:
34212, 34293
ABC Rentals will not move equipment from one location to another, if you have to change locations during your stay you are responsible to move the equipment with you safely and advise ABC Rentals in advance of a new location for the return. The other option is to have 2 orders 1 for the dates at each rental property.
No Minimum Order + $20 delivery fee for zip codes:
34201, 34202, 34203, 34205,34207, 34208, 34209, 34210, 34211, 34215, 34216, 34217, 34228, 34229, 34231, 34232, 34233, 34234, 34235, 34236, 34237, 34238, 34239, 34240, 34241, 34242, 34243, 34275, 34284, 34285, 34292
Bradenton & South Venice
Free delivery for orders over $150.00
Minimum Order of $100 + $20 delivery fee for zip codes:
34212, 34293
ABC Rentals will not move equipment from one location to another, if you have to change locations during your stay you are responsible to move the equipment with you safely and advise ABC Rentals in advance of a new location for the return. The other option is to have 2 orders 1 for the dates at each rental property.
Last minute extension
For same day extension* we will apply a $15 fee or $25 if the driver is already there.
* same day extension refers to extending the return date. Time frames can not be altered.
* same day extension refers to extending the return date. Time frames can not be altered.
Can I schedule a specific time for delivery?
Like any other delivery company our trucks need to stay on a route. The route is planned the day before the delivery is scheduled. If someone needs to be present for the delivery, you will be notified as to the delivery time. If you need a specific delivery or pick up time because no other arrangements can be made, additional charges will apply.
Do I need to be present at the time of delivery?
This really depends on where you will be staying. Many of the condos and resorts have an office where we can obtain a key prior to your arrival. This is true with rental offices as well. We will discuss the delivery procedure when we confirm your order to see what delivery arrangements are best for your specific situation.
When should I place my order?
Orders should be placed as soon as possible to insure the products are available at the time of your visit. Changes can be made up to 24 h prior to delivery,
What is the best way to order?
You can order online using our simple order form.
Online orders must be placed AT LEAST 48 hours prior to delivery.
You may also call our store to place a phone order.
Our number is 941-929-1850
Online orders must be placed AT LEAST 48 hours prior to delivery.
You may also call our store to place a phone order.
Our number is 941-929-1850
What method of payment do you accept?
We accept Mastercard, Visa and Discover cards. However a credit card must be on file for security purposes.
Are there a minimum number of days that I have to rent your products?
You may rent our products for as many or as few days as you need, however there is a one week (7 nights) minimum charge for all items.
What are your terms & cancellation policy?
Please add our email address (info@abcbabyrental.com) to your safe receiver list to make sure you receive our confirmations and delivery notification.
During high-demand times like season we cannot guarantee the brand of the item you ordered. Items may look differently than they appear on our site.
For same day extension we will apply a $15 fee or $25 if the driver is already there.
Cancellations
For cancellations up to 2 weeks before delivery there will be a 10% cancellation fee. For the 2 weeks prior to the delivery date there is no refund, except possible delivery fees. If you need to cancel, please call us as soon as possible. Any differences in this policy is at the discretion of the owner. Store credit may be offered under certain circumstances. Cancellations sent in after hours will be treated as next day's business and are not finalized until you have been contacted by an associate.
ABC Baby and Beach Rentals reserves the right to cancel any order or deny services to any customer at any time. If an order is cancelled by ABC Baby and Beach rentals a complete refund will be given and customer will be notified by email.
ABC Baby and Beach Rentals reserves the right to make changes to these policies without notice.
There will be a minimum $25.00 fee assessed to swap items due to the following reasons:
• There is nothing wrong with the item, you simply want to replace it with another option.
• Due to damage to items caused by misuse of the product ( this fee does not include the repair / replacement cost of the item, that is charged separately and you will still be responsible for that fee).
• You request to swap item(s) stating that the item is damaged or malfunctioning and the item is tested and proven that there was no damage / malfunction of the item.
If an item is delivered damaged or unusable it is the customers responsibility to notify the office immediately and email a picture of the damaged item, so we can swap out the item ( at no charge ). After 48 hours of rental start date customers will assume all responsibility of any items returned damaged and be required to pay a swap fee ( if requesting a swap ) and repair and /or replacement cost for the item.
ABC Rentals reserves the right to change / waive these fees based on each customer's specific situation.
WEATHER
The weather is beyond our control and we do not offer refunds for items you cannot use due to the weather. In case of a Hurricane and a Mandatory Evacuation Order is issued for the area you are staying – we will offer an in-store pro-rated credit based on the amount of time remaining on your rental. NO REFUNDS DUE TO WEATHER CONDITIONS OR ANY OTHER CONDITIONS BEYOND OUR CONTROL Thank you!
Due to the unpredictable nature of natural disasters and unexpected closures, we are unable to process refunds during such events. In the event of a cancellation, refunds may be delayed for up to six months or customers will have the option to receive a full reschedule credit instead. The credit will not expire and can be used for any items totaling the amount of the original order. Thank you for your understanding.
Use of Credits: Credits can be used for any items and any dates, however if you place an order with a credit and cancel that order you can not be refunded to your credit card and depending on the timing of you cancellation (if less than 2 weeks notice) than the credit will not be transferable.
Taking items out of town
If you take a rented item out of your town of renting (the town you had it delivered to) and it becomes damaged you are responsible to get it back to the rental location. In this case ABC Rentals is not responsible to replace the item or for any reimbursements.
Minimum rental charge
You may rent our products for as many or as few days as you need, however there is a one week (7 nights) minimum charge for all items.
During high-demand times like season we cannot guarantee the brand of the item you ordered. Items may look differently than they appear on our site.
For same day extension we will apply a $15 fee or $25 if the driver is already there.
Cancellations
For cancellations up to 2 weeks before delivery there will be a 10% cancellation fee. For the 2 weeks prior to the delivery date there is no refund, except possible delivery fees. If you need to cancel, please call us as soon as possible. Any differences in this policy is at the discretion of the owner. Store credit may be offered under certain circumstances. Cancellations sent in after hours will be treated as next day's business and are not finalized until you have been contacted by an associate.
ABC Baby and Beach Rentals reserves the right to cancel any order or deny services to any customer at any time. If an order is cancelled by ABC Baby and Beach rentals a complete refund will be given and customer will be notified by email.
ABC Baby and Beach Rentals reserves the right to make changes to these policies without notice.
There will be a minimum $25.00 fee assessed to swap items due to the following reasons:
• There is nothing wrong with the item, you simply want to replace it with another option.
• Due to damage to items caused by misuse of the product ( this fee does not include the repair / replacement cost of the item, that is charged separately and you will still be responsible for that fee).
• You request to swap item(s) stating that the item is damaged or malfunctioning and the item is tested and proven that there was no damage / malfunction of the item.
If an item is delivered damaged or unusable it is the customers responsibility to notify the office immediately and email a picture of the damaged item, so we can swap out the item ( at no charge ). After 48 hours of rental start date customers will assume all responsibility of any items returned damaged and be required to pay a swap fee ( if requesting a swap ) and repair and /or replacement cost for the item.
ABC Rentals reserves the right to change / waive these fees based on each customer's specific situation.
WEATHER
The weather is beyond our control and we do not offer refunds for items you cannot use due to the weather. In case of a Hurricane and a Mandatory Evacuation Order is issued for the area you are staying – we will offer an in-store pro-rated credit based on the amount of time remaining on your rental. NO REFUNDS DUE TO WEATHER CONDITIONS OR ANY OTHER CONDITIONS BEYOND OUR CONTROL Thank you!
Due to the unpredictable nature of natural disasters and unexpected closures, we are unable to process refunds during such events. In the event of a cancellation, refunds may be delayed for up to six months or customers will have the option to receive a full reschedule credit instead. The credit will not expire and can be used for any items totaling the amount of the original order. Thank you for your understanding.
Use of Credits: Credits can be used for any items and any dates, however if you place an order with a credit and cancel that order you can not be refunded to your credit card and depending on the timing of you cancellation (if less than 2 weeks notice) than the credit will not be transferable.
Taking items out of town
If you take a rented item out of your town of renting (the town you had it delivered to) and it becomes damaged you are responsible to get it back to the rental location. In this case ABC Rentals is not responsible to replace the item or for any reimbursements.
Minimum rental charge
You may rent our products for as many or as few days as you need, however there is a one week (7 nights) minimum charge for all items.
What is the Florida Law regarding car seats?
Do you install car seats?
No, we can not install car seats. The car seats will come with instructions for proper installation or we can refer you to a local source that can assist you. This is a very strict company policy.
Taking a rented item out of town
If you take a rented item out of your town of renting (the town you had it delivered to) and it becomes damaged you are responsible to get it back to the rental location. In this case ABC Rentals is not responsible to replace the item or for any reimbursements.
What happens if a rental item is lost or broken?
You are responsible for the inventory during your rental period. It is very important that you inform us of any problems that you are having with our inventory as soon as possible. Items returned damaged or lost items will be charged at full replacement value to the credit card on file. This charge is in addition to the rental charge.
If you take a rented item out of your town of renting (the town you had it delivered to) and it becomes damaged you are responsible to get it back to the rental location. In this case ABC Rentals is not responsible to replace the item or for any reimbursements.
If you take a rented item out of your town of renting (the town you had it delivered to) and it becomes damaged you are responsible to get it back to the rental location. In this case ABC Rentals is not responsible to replace the item or for any reimbursements.
What is the minimum amount of time I can store items through Concierge Closet?
The annual rate is $64.20. If a new bin is being established, the cost of the bin may be added for storage periods under one year
Do you purchase used equipment?
No, all of our equipment is purchased from the manufacturer. They all meet the JPMA standards. Buying direct keeps our inventory lines uniform and we are assured of getting up to date inventory complete with manuals. This also ensures that we are notified directly in case of any recalls.
Are your rental items sanitized?
Yes, our inventory is sanitized with a hospital grade cleanser upon arrival to our warehouse facility. It is also inspected at that time for any maintenance issues. Inventory is reinspected at the time of delivery to insure your satisfaction.
What if I want to swap an item?
For each item we will charge $25.00
There will be a minimum $25.00 fee assessed to swap items due to the following reasons:
• There is nothing wrong with the item, you simply want to replace it with another option.
• Due to damage to items caused by misuse of the product ( this fee does not include the repair / replacement cost of the item, that is charged separately and you will still be responsible for that fee).
• You request to swap item(s) stating that the item is damaged or malfunctioning and the item is tested and proven that there was no damage / malfunction of the item.
If an item is delivered damaged or unusable it is the customers responsibility to notify the office immediately and email a picture of the damaged item, so we can swap out the item ( at no charge ). After 48 hours of rental start date customers will assume all responsibility of any items returned damaged and be required to pay a swap fee ( if requesting a swap ) and repair and /or replacement cost for the item.
ABC Rentals reserves the right to change / waive these fees based on each customer's specific situation.
There will be a minimum $25.00 fee assessed to swap items due to the following reasons:
• There is nothing wrong with the item, you simply want to replace it with another option.
• Due to damage to items caused by misuse of the product ( this fee does not include the repair / replacement cost of the item, that is charged separately and you will still be responsible for that fee).
• You request to swap item(s) stating that the item is damaged or malfunctioning and the item is tested and proven that there was no damage / malfunction of the item.
If an item is delivered damaged or unusable it is the customers responsibility to notify the office immediately and email a picture of the damaged item, so we can swap out the item ( at no charge ). After 48 hours of rental start date customers will assume all responsibility of any items returned damaged and be required to pay a swap fee ( if requesting a swap ) and repair and /or replacement cost for the item.
ABC Rentals reserves the right to change / waive these fees based on each customer's specific situation.